{"product_id":"12-month-support","title":"12 Months Technical Support","description":"\u003ch3 data-path-to-node=\"2\"\u003e\u003cb data-path-to-node=\"2\" data-index-in-node=\"0\"\u003eTechnical Support for Memorial Masons\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"3\"\u003eKeeping your design studio and production workshop running smoothly is our priority. We provide specialist, reliable IT and hardware support tailored specifically to the UK memorial masonry sector.\u003c\/p\u003e\n\u003cp data-path-to-node=\"4\"\u003eWhether you need help setting up a new system or troubleshooting an issue in the middle of a busy production run, we support the digital tools you rely on every day.\u003c\/p\u003e\n\u003ch3 data-path-to-node=\"5\"\u003e\u003cb data-path-to-node=\"5\" data-index-in-node=\"0\"\u003eWhat We Support\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"6\"\u003eWe cover your entire production workflow, \u003cb data-path-to-node=\"6\" data-index-in-node=\"42\"\u003eregardless of whether you purchased the equipment from us or another supplier\u003c\/b\u003e:\u003c\/p\u003e\n\u003cul data-path-to-node=\"7\"\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"7,0,0\"\u003e\u003cb data-path-to-node=\"7,0,0\" data-index-in-node=\"0\"\u003eDesign Workstations:\u003c\/b\u003e PC and computer support optimized for monument design.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"7,1,0\"\u003e\u003cb data-path-to-node=\"7,1,0\" data-index-in-node=\"0\"\u003eSpecialist Software:\u003c\/b\u003e Troubleshooting for specialized vector design software, layout tools, and font\/stencil applications.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"7,2,0\"\u003e\u003cb data-path-to-node=\"7,2,0\" data-index-in-node=\"0\"\u003eCutting Plotters:\u003c\/b\u003e Calibration, driver connectivity, and configuration for vinyl and stencil cutters.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-path-to-node=\"9\"\u003e\u003cb data-path-to-node=\"9\" data-index-in-node=\"0\"\u003eOur Service Standards (SLA)\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"10\"\u003eWe operate under a clear Service Level Agreement during standard UK business hours (\u003cb data-path-to-node=\"10\" data-index-in-node=\"84\"\u003eMonday to Friday, 09:00 – 17:00\u003c\/b\u003e), categorizing issues so you always get the urgency you need:\u003c\/p\u003e\n\u003cul data-path-to-node=\"11\"\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"11,0,0\"\u003e\u003cb data-path-to-node=\"11,0,0\" data-index-in-node=\"0\"\u003ePriority 1 (Critical – Total Production Halt):\u003c\/b\u003e If your plotter is completely down or your main design computer won't boot, we target a response \u003cb data-path-to-node=\"11,0,0\" data-index-in-node=\"144\"\u003ewithin 2 hours\u003c\/b\u003e to get you moving again.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"11,1,0\"\u003e\u003cb data-path-to-node=\"11,1,0\" data-index-in-node=\"0\"\u003ePriority 2 (High – Degraded Service):\u003c\/b\u003e For software glitches or hardware misbehaviour that slows you down but doesn't stop work entirely, we target a response \u003cb data-path-to-node=\"11,1,0\" data-index-in-node=\"158\"\u003ewithin 4 hours\u003c\/b\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"11,2,0\"\u003e\u003cb data-path-to-node=\"11,2,0\" data-index-in-node=\"0\"\u003ePriority 3 (Normal – Minor Queries):\u003c\/b\u003e For general advice, configuration changes, or font import questions, we respond \u003cb data-path-to-node=\"11,2,0\" data-index-in-node=\"117\"\u003ewithin 1 business day\u003c\/b\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-path-to-node=\"12\"\u003e\u003cb data-path-to-node=\"12\" data-index-in-node=\"0\"\u003eHow We Work\u003c\/b\u003e\u003c\/h3\u003e\n\u003cp data-path-to-node=\"13\"\u003eWe use secure remote-desktop tools to jump straight onto your computer and diagnose issues instantly, minimizing workshop downtime. For equipment not originally supplied by us, we use all reasonable endeavours to find a workaround or fix to keep your business moving forward.\u003c\/p\u003e","brand":"Wissen Digital","offers":[{"title":"Default Title","offer_id":53939927810387,"sku":null,"price":390.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0903\/7738\/8371\/files\/Wissen_Digital_Support.png?v=1780581572","url":"https:\/\/wissendigital.net\/products\/12-month-support","provider":"Wissen Digital","version":"1.0","type":"link"}